On the Fly

News from Lacewing Communications

Who is Singing Your Praises?

Remember this if you remember anything about prospect conversion — Prospect-to-Lead, Lead-to-Client, CLIENT-TO-ADVOCATE. A business advocate is someone who speaks about you and your company on your behalf.

These are people who will sing your praises to others every chance they get because they have forged a solid business relationship and are very satisfied with your products and services – long-term business advocates.

By using digital marketing as a referral “platform,” online referral marketing can be much more rewarding than traditional face-to-face referral marketing. And, when used in conjunction with each other, it is even more powerful.

In the “olden days,” before the Internet was thriving, referrals were generated with an old-fashioned handshake to close the deal and then…they tell two friends, and so on, and so on – ahh, you remember.

Now, a simple, viral “check me out” will do the same and more. With Twitter, for example, you get to answer the simple question of, “What are you doing?” in 140 characters or less. Quite the challenge for those with a little more to say (ummm…marketers…).

However, you will find many “soon-to-be” business advocates who want to follow you to hear more about you and your business and to show you a good reason to follow them.

A few quick tips:

  • Try to tweet 5 to 8 times per day or how often you can manage
  • Use HootSuite’s to schedule your tweets and to track your tweet clickthrus for measurable ROT-Return on Tweeting
  • Use one or more of the Twitter directories (WeFollow or Twellow) to locate potential users to follow based on their interests and geography

Learn more about the rules of Tweeting and its viral role in generating referrals, and with just one little tweet, you’ll be on your way!

With the vast number of social media channels, the opportunities for referrals are endless. Social media gives you a voice to speak and be heard.

You can post your referral advertisement online and track your conversion rate very easily. As you create satisfied customers, the referral cycle builds a larger circle of satisfied customers and business advocates.

It’s through meaningful engagement and the introduction of useful content in the right channels that will help you influence your audience and earn ongoing relevance and referrals. Visit Lacewing Communications and learn more.

Hitting the Wall and Breaking Through.

If you want to learn more about maintaining stamina and endurance, look to a marathon runner. They must overcome a known phenomenon referred to as “hitting the wall.”

This is a major drain in energy that typically happens at the 20th mile when a runner has exhausted all of his or her energy reserves and is simply physically incapable of going any further.

It is a depletion of glycogen and carbohydrates that affect muscle operation. The preventative measure is to take in a lot of starches and sugars shortly before a race, but often runners will hit the wall anyway despite their efforts.

Hitting the “proverbial” wall can apply to many things we do in our business as well. Maintaining “marketing endurance” is a challenge. Here are a few tips:

  • Watch the Walls. Be prepared to hit the walls a few times – because you will. Don’t give up and stare at the walls, watch them. This involves reviewing best practices in your industry, and learning from others’ mistakes and the walls they have hit. Keep updated on what is happening by joining blog communities, networking at events and local business meetings. Read business news that applies to you and your company.
  • Break Through the Walls. Don’t get discouraged when you hit a wall. Put action plans in place to break through using your strengths in marketing, PR and social media. If you don’t have these strengths, surround yourself with experts that do. Take a course, join a committee or attend a webinar or seminar that will help you build strength in areas you may be lacking.
  • Tear Down the Walls. You will find the right time and endurance to tear down a wall or two with a big idea. Perhaps you are ready to host a webinar, make a podcast or start a magazine or radio show? These are not that difficult to do once you find the right resources and methods that work best for you and your company. Maybe simply starting a small newsletter or blog can prepare you for a major tear down. Start small, but dream big and don’t be afraid of the walls.

Consider balancing traditional and digital marketing. Integrated marketing campaigns with a consistent message can generate the measurable results, which are essential to build your business and marketing strength quickly and effectively.

Whether there is a small hole in the wall to peak through or you knock it down, we’ll see you on the other side soon!

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